Uttarakhand Consumer Court Orders ₹1.65 Crore Refund for Defective Land Rover
t
By thecommonsvoice
The Ruling: The State Consumer Disputes Redressal Commission in Dehradun has held Jaguar Land Rover India Ltd. liable for manufacturing defects and unfair trade practices, ordering a full refund of ₹1.65 crore plus interest to the complainant.
Performance Discrepancies: The complainant, M/s Eapro Global Limited, alleged the vehicle failed to meet advertised performance standards, specifically taking over 7.1 seconds to reach 0–100 km/h instead of the promised 6.1 seconds, with no "controlled conditions" disclaimer provided.
Structural and Feature Issues: The Commission noted significant deficiencies, including the absence of a standard "Fuel Filler Flap – Central Locking" system (blamed by the maker on a chip shortage) and unauthorized structural alterations, such as chassis cutting and welding, performed during repairs.
Legal Consequences: Rejecting the manufacturer's defense regarding "commercial use," the Commission ordered a refund with 7% annual interest and ₹50,000 in litigation costs, while directing the complainant to return the defective vehicle.